Solved

Merging Ticket in Freshdesk Mint not working.

We seem to be having problems merging tickets that seems to differ depending on which browser/version you are using.  For instance Firefox 56 for mac seems to be ok, while Firefox 49 or the latest Google Chrome for mac is not.  When you click merge tickets, its just hanging as you can see in the attached screenshot.


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1 Comment

Hello Kyle,


We would like to work with you to understand the patterns regarding the merge functionality issues. I'm converting this into a support ticket for further troubleshooting.


Cheers!