We have a problem with Freshdesk when we use Images
but when i received the mail in Outlook and Gmail, the image is not visible
URL Freshdesk : http://support.immpact.itga.fr
Sorry that we have missed out on this thread. Are you still facing issues with the option ?
The problem is the same. We always had this bug.
I've converted this topic into a support ticket for further troubleshooting purposes. One of our support heroes will reach out to you soon!
**update from the support ticket**:
This certainly is not an issue with Freshdesk and it can be caused by a setting in Outlook that prevents the images from loading up . For more information , read : https://support.microsoft.com/en-us/help/2638687/pictures-cannot-be-displayed-and-are-shown-as-red-x-in-outlook