Solved

pasting images

Hello,


We have a problem with Freshdesk when we use Images


image


image


but when i received the mail in Outlook and Gmail, the image is not visible


image






Thank you

Fabien


URL Freshdesk : http://support.immpact.itga.fr



Hello Fabien,


Sorry that we have missed out on this thread. Are you still facing issues with the option ?


Cheers!

Hello,


The problem is the same. We always had this bug.


Thanks 

Fabien

Fabien,


I've converted this topic into a support ticket for further troubleshooting purposes. One of our support heroes will reach out to you soon!


Cheers!

**update from the support ticket**:


This certainly is not an issue with Freshdesk and it can be caused by a setting in Outlook that prevents the images from loading up . For more information , read : https://support.microsoft.com/en-us/help/2638687/pictures-cannot-be-displayed-and-are-shown-as-red-x-in-outlook


Cheers!