Automatic notifications creating issue doesn't works on Sprout?

Dear Freshdek support. 

I'm evaluating Freshdek and have a problem.

When i create a issue using "New ticket" or using email, it works fine.

I have been configure a dispatch rule that when a new ticket is created, its asigned a group and agent and sents a notification via email.

But the email doesn't and the forwarding configuration its correct.


Angel Sánchez

Hello Angel,

Looks like the email actually got triggered to your address but it was blocked by your server . This is the response code that we've received : 550 Not allowed 

Can you please check if there are any firewalls that could possibly reject emails from our servers? 



I have configured support mail but didn't get the mail as tickets


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