Solved

Replying to a Private Note hides agent Signature, until Send is clicked

We have a unique case that is specific to the Reply icon that is visible after a reply or note has been forwarded.


When clicking the Reply icon at the top right of the note, a Private Note is created and I cannot see my signature, as expected.  However, after clicking Send, the signature appends automatically.










Hello Steven,


Thanks for flagging up this one. Will raise it to the product team and see how we can handle this.


Cheers!

Steven,


This has been handled better on our new MINT interface. Did you get a chance to try it out?


Cheers!

Hi Aravind,  I have not spent much time in MINT as it seems to be mainly UI focused and does not impact functionality.  

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