Solved

Using Forward option doesn't add all email recipients

When I get an email from a customer, that should have been sent to our Support team, I forward the email to Support. I am set up as an occasional user.


However, only some of the individuals that are originally CC'ed on the email are included on the ticket's CC area.


Why aren't all customer emails retained for the support ticket?


Hi,


The topic has been converted into a support ticket. One of our support heroes will get in touch with you shortly.


Cheers!

**Update from the support ticket **


There were several email addresses in a non-standard format due to which the parsing of the values were failing. This is not a generic issue & can be a very environment specific issue.


Cheers!

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