Freshdesk release notes for 17th December, 2017


  • Follow Team Huddle discussions to be notified of every new message in the discussion. Notifications will be sent in-app and via email. Learn more about follow.
  • Improved Highlight and Annotate experience - users can now highlight only when the discussion window is open. The highlight can also be turned off when the window is open as required.
  • Top Customer Analysis report can now be filtered by agent and group fields. 

Bug Fixes:

  • Bug fix related to a caller being redirected to voicemail even before any agents are rung.
  • Bug fix related to an agent receiving a call when they were already on another call.
  • Fixed a bug where ringing time that shows up on call logs/export was adding up cumulatively and not showing up the right ringing time.
  • Bug fix related to multiple emails going out for scheduled ticket lifecycle report.

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