Why is the answer removed
One thread is tagged as solved:
The answer is removed:
But we still have the problem. Is the solution to use Team Huddle
The answer has been migrated to a different page. I'll update the other thread with the link to the new article. Here's where you can access it : https://support.freshdesk.com/support/solutions/articles/226802-why-is-a-customer-s-reply-to-a-ticket-creating-a-new-ticket-email-threading-
Give this a read and let us know if it helps to solve the threading issue. If not, please write a note here and we'll have one of our support heroes to help you out immediately.
Other thread has not been updated yet.