Freshdesk Mint release notes for 23rd January, 2018

Enhancements(4):


  • Increase attachment limits to 20MB for Freshdesk on Blossom and higher plans. Sprout and Trial accounts get up to 15 MB of attachments.
  • CSAT widget on the supervisor dashboard will now show data across the helpdesk or for a specific group, instead of user-specific data.
  • Improved design consistency in inserting canned responses, solutions to a ticket and, executing scenario automations.
  • Improved performance of the spotlight search
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