Freshdesk release notes for 31st January, 2018

Enhancements (1):

  • Increased attachment size limits to 20MB on Blossom and higher plans. Sprout and Trial accounts get up to 15 MB of attachments.

Bug fixes (4):

  • Bug fix related to relevant link not showing up on adding a solution article for Insights.
  • Reply and Forward templates can be altered even if the account is not activated during the trial period.
  • New ticket form in the customer portal displays the incorrect email address on loading and then changes (visible to the end user).
  • Bug fix related to non-functional portal name placeholder in email notification templates.

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