Priority field appearing in French
2 people have this problem
FreshDesk are working on a fix, but not there yet obviously. .
Hi Steve & Mark,
We've noticed this behaviour appearing across different sections of the helpdesk and this is confined to the MINT interface alone. We're working on a fix and you can expect it to be deployed in the coming week(s).
We've pushed a fix to production last night for handling the mixed language across helpdesk functions.
@Steve and Mark : Can you please check your helpdesk and let us know if things are all rendered as expected?
- encountered the same problem today
- (asian language characters suddenly appeared in the priority pulldown when creating new tickets)
- is causing concern for our agents
- (we are also very concerned about our clients potentially receiving random language issues like this; results in incorrect client perceptions about location of support staff and security of data etc)