Api v2 Create a reply issue: sender name and multiple attachments

I'm testing the function Create a reply (Api v2 - Conversation) to create a reply in a ticket.

  • The reply is received without the name of the sender, it's not beautiful. Is there a way to add it?
    I've 
    not set the attribute from_email and I expected that the default  Name sets in Admin > Email > Global Support Emails is used, but it's not so.
  • To add more then one attachments I followed this PHP sample. Is there a more simple and clear coding way like this


Thanks

Nikka


1 person has this question

I found another issue in  Create a reply (Api v2 - Conversation): I add a reply with a HTML body but the email received by the costumer is not in the correct form: on the top of the email received there are a lot of empty rows. Inspecting the raw source I saw a bad code is the section "Content-Type: TEXT/PLAIN", like this:

Content-Type: TEXT/PLAIN;
	charset=UTF-8

Il tuo preventivo Polizze per Stranieri.=20
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=
=20=20=20=20=20=20=20=20=20
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=
=20=20=20=20=20
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=

Freshdesk made this "Content-Type: TEXT/PLAIN" in the wrong way.

Anybody has a workaround?


In summary I think the Api needs two more parameters:

  • body_text: content of the reply in plain text
  • from_name: the name from which the reply is sent

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