Solved

Search results missing for Agents

I have several folders in my Solution categories that are visible to certain companies. When I am logged in as an Agent and use the search function I don't see any of these in my search results. However, if I go the the 'Solutions home' page in my portal I can see all of the folders and the articles contained.


Is this expected behaviour of the search functionality?

1 Comment

Hello Damian,


The keyword search brings up matching articles in the helpdesk and not the folder/category items. The agents should be able to see the articles in the spotlight search irrespective of the folder visibility. I've created a support ticket to further troubleshoot this case. You'd have received an email with the ticket information . 


Looking forward to closely collaborate and get this fixed for you :) 


Cheers!

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