I sent a ticket yesterday . You said you got it but it says I have no ticket . Need an answer to my question

I asked a question yesterday  & I am still waiting on an answer that was supposed to be shortly . I need an answer 


Hello Marsha,


Can you please re-post your question here or share the ticket number so that we can quick track and help you with the answer?


Cheers!

The ticket # is 2112456 

Thanks,Marsha. One of our support heroes will get in touch with you shortly. Can you please confirm if you're using Freshdesk for customer support?


Cheers!

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