Solved

E-mail lost - ticket created

Hello


We have huge problems, we started noticing that e-mails forwarded to the designated Freshdesk delivery address are LOST sometimes.


We have verified that all the lost e-mails are 100% delivered to Freshdesk, but the ticket was NOT created.


E-mail data of a case:

Message-ID: <5aa5492a.196b1c0a.e75b8.44b1@mx.google.com>

Date: Sun, 11 Mar 2018 08:20:10 -0700 (PDT)

From: bizxpertapp@gmail.com

To: bizxpertappcominfo@bizxpert.freshdesk.com

Message size: 27 KB

From IP: 209.85.128.169

To IP: 34.233.206.205

Status: Message sent to mxa.freshdesk.com at 34.233.206.205


... and the ticket is nowhere!


Please tell us what happened.



Hello,


A Quick search on the logs indicate that the aforementioned email was created as a ticket with id #262. Can you please check the spam folder in Freshdesk and see if you're able to locate this ticket?


Cheers!

Hello,


Just checking in to see if you're still facing issues with the report emails.


Cheers!

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