Cannot add a custom status


A few time ago, I was able to add some custom status on tickets. 

But I don't have the option "Add item" anymore on my freshdesk. However, the documentation ( says it is possible on Sprout package.


What is the problem ?

Thank you,

1 Comment

Hello Julien,

That's a nice catch. Sorry that the documentation hasn't been updated with the latest plan tags. Customisable ticket forms is a feature that's available only from Blossom plan and onwards. 


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