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Users report getting many multiple email notices that their ticket is closed

Users report getting many multiple email notices that their ticket is closed.

Reports coming from different users that after their ticket has been closed they get repeated emails that say:

Subject: Ticket Closed - (subject of original ticket)

Dear User,

Your ticket has been closed.

We hope that this ticket was resolved to your satisfaction, etc.....


Has anyone seen this before or have any suggestions?


1 Comment

Hello Russell,


The closed ticket notification might have been cloned in one of the observer rules and hence the user might receive two similar notifications . This has been the case in the past - can you please verify the automation rule(s) setup and see if there are any rules that might have caused this?


Cheers!

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