Freshdesk API ticket detail fetch
I want to get ticket detail by performing search by parameter email or phone or mobile. For phone/mobile, the thing i have done is, taken out all contact detail with phone/mobile number I have to search, then taking out email from it and searching out ticket through it. Is this method correct ? if not then please help.
By default, you'd be able to look up for tickets using the email address parameter with the help of List all tickets API. For users with phone or mobile numbers, you can follow the existing methodology of traversing through the contacts and make use of the requester ID to obtain the list of tickets.