Freshdesk release notes- 12th April,2018 ✍️
- Ability to import secondary emails for contacts:
We've now made it easy to associate multiple email addresses to a contact - you can import the secondary emails using the default contact import option. All you need to do is to use || to separate the values in the Email field.
For example, email@example.com || firstname.lastname@example.org
- Ability to delete Archived tickets:
Archived tickets can now be deleted from the helpdesk. This is highly beneficial when you'd like to wipe off confidential details after a period of time.
- Ability to clone ticket properties export:
Ticket properties can be exported automatically with the Schedule reports option. Now, with the Clone option, it is much more easier to setup multiple scheduled reports.
- Bug fix for scheduled properties export:
In rare occasions, the ticket properties export data didn't have the latest ticket information for all the column values. This has been fixed now.
- Bug fix related to behaviour after contact merge:
Consider this scenario - Contact A has email address and Contact B has the phone number. Now, you'd want to merge these contacts to maintain a single record. After merge, the incoming calls were still getting associated with the contact B whereas it should ideally be associated to the parent record, Contact A.
Post the fix, the call gets rightly associated to the parent contact record.
- Bug fix related to tags:(MINT)
"Space" was added as a delimiter to tags and hence adding multi-word tags in MINT was a difficult task. We've now removed space from the list of delimiters so that the behaviour on the OLD interface is retained on MINT.
For example, adding a tag "feature request" was difficult to achieve on MINT before this release.
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