Duplicate user emails when creating tickets via the API


We're currently on Zendesk, however, while the agents seem somewhat okay with it, us tech guys are having major issues with it, which is why I'm looking for an alternative.

Our web app is handling user projects and whenever a project is created, a corresponding ticket on Zendesk is created to funnel the communication through.

The problems begin whenever a user creates a project using an email address which had previously been used on Zendesk. Shared user emails are not allowed and cause the ticket creation to fail, human intervention becomes necessary.

Is it possible to handle this situation more gracefully on Freshdesk?

Thanks for your help!

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