Answered

Is it possible to have multiple widgets (i.e. that search different portals)?

Hi - 


I've searched extensively for this but have not been able to find an answer. 


Here is my use-case. I operate two websites that essentially offer two different products (website A offers product A; website B offers product B). I know how to set up two different portals that show categories that relate to those products. It is useful to have one Freshdesk account to manage content centrally. 


However, I would also like the feedback widget on each website, to solicit incoming inquiries and offer topical articles that relate to each product. At present, however, I think I have to designate the FAQs as coming from only one product portal. However, I want the FAQs for product A to show up on website A, and the FAQs for product B to show up on product B. 


Is there a way to do this? 


Best Answer

Hello Chris,


Although the feedback widget doesn't provide you the option to configure two different widgets for the products, it is still possible to make this work. All you've to do is to edit the reference url in the widget source code and point it to the respective product portal url.




Cheers!


Answer

Hello Chris,


Although the feedback widget doesn't provide you the option to configure two different widgets for the products, it is still possible to make this work. All you've to do is to edit the reference url in the widget source code and point it to the respective product portal url.




Cheers!

Very helpful -- thanks Aravind! 

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