Release notes - 10th April 2018
Import Agents - Administrators can now import agent information from a CSV file. More information can be found here.
Enabling app developers to use richer HTML app installation page using Custom parameters. More information can be found here.
Fixed an issue where the source field of a ticket was set as “Portal” instead of “Phone” when using a template to create a ticket
Fixed issues with the sort order of agents and requesters in the corresponding list pages