DKIM Selector Clash with Send Grid


We use SendGrid ourselves so already have the s1 and s2 selectors assigned to our DNS for our own SendGrid account.

As such we are not able to verify our DNS records to activate DKIM for our domain with Freshdesk.

Is there a work around to this so we can change the freshdesk selectors or use our own SendGrid API key?

Hi Powell,

Our Support team can help you with new DNS entries in such cases. I'll have one of our support heroes to get in touch with you.



I have the same problem. Can someone help?

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