Solved

Message dropped - Invalid or problematic address

When I am trying to send an answer to a client, the forwarding fails with the following error: Message dropped - Invalid or problematic address

*the ardesse is correct and I can send an email without any problems 


1 person has this problem

Hello Baiba,


Welcome to the Freshdesk Community! That's really strange. Our support heroes can help in identifying the problem that's preventing you to reach out to the user from Freshdesk. Since we require additional details to troubleshoot this effectively, I'm moving this to a private support conversation. You'll receive an email from us soon!


Cheers!

Hi,

We are having the same problem with one customer.  Is there a solution for this?

@Jennifer: I could see that you've already reached out to our support team. The latest information that I have is that the emails sent to the customer's address were getting bounced out for some reason. The bounced logs have been cleared now and the system will try sending the emails without dropping them off. Can you please try sending an email from your helpdesk and see if that works?


Cheers!

Hi,

We are having the same problem with one customer.  Is there a solution for this?


Thanks!

 

@Melanie: Let me connect you with one of our support heroes who'll assist you with this. Sorry for the hassle!


Cheers!

Hi,

We are having the same problem with one customer.  Is there a solution for this?


Thanks!

@Antonio: I just glanced through your support ticket and it looks like a couple of emails that were sent got bounced out for some reason. Our email service provider makes a notice of email delivery failures and then soft blocks the email address if there are any. 


Cheers!

Hi,


We also encountered the same problem. Sometimes it is sent successfully, sometimes we encounter this bounce email.


Thanks ahead.

eml
(14.1 KB)
eml

@Joesa, The latest news is that the contact has been removed from the bounced list and the emails will be delivered without any issues. Looks like our email servers cannot reach the recipient, at times, due to which the emails get bounced out. 


You might want to forward this error message to your IT team and see if they can help with this.


REASON- 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup


Cheers!

Hi,


we have the same porblem with one of our customer. He has two different E-Mails ans both are blocked.

Is there anything i can do?


Thanks.

Hi,


I've facing the same issue for a while now and I have contacted Freshdesk support team and still no feedback.


Annoying,

Please advise

@Fabian, Here's the error message received at our end while trying to deliver the emails:

550 5.7.1 <recipientemail>: Recipient address rejected: temporarily blocked because of previous errors - retrying too fast. penalty: 30 seconds x 0 retries.


We've cleared the bounced logs and so you can now try sending the emails to the customer.


@Joel, Do you have a ticket number that I can use to track your request?


Cheers!

Here we go: Ticket#3136446

@Joel, I'm unable to locate the ticket using the ID - not sure why. Would it be possible for you to send us a new ticket with the requester information? I can assure you a quicker turnaround time. 


Cheers!

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