Solved

Message dropped - Invalid or problematic address

When I am trying to send an answer to a client, the forwarding fails with the following error: Message dropped - Invalid or problematic address

*the ardesse is correct and I can send an email without any problems 


1 person has this problem

I'm facing this same issue and it is so frustrating. Message dropped - Invalid email address
If you send it directly from GSuite it goes through without any issues. 

Hi,

We are having the same problem with one customer.  Is there a solution for this?


Thanks!

 

@Melanie: Let me connect you with one of our support heroes who'll assist you with this. Sorry for the hassle!


Cheers!

Hello Baiba,


Welcome to the Freshdesk Community! That's really strange. Our support heroes can help in identifying the problem that's preventing you to reach out to the user from Freshdesk. Since we require additional details to troubleshoot this effectively, I'm moving this to a private support conversation. You'll receive an email from us soon!


Cheers!

I have experienced this problem with an email address we are in frequent communication with. I'm not sure if I'm allowed to share the email address with you though to unblock it.

Hi,


I've facing the same issue for a while now and I have contacted Freshdesk support team and still no feedback.


Annoying,

Please advise

I have the same issue The following message composed by you on ticket 5916 failed to reach the recipient username@domain.sx.

Reason: "Message dropped - Invalid or problematic address. Now could the issue be that the domain suffix is .sx? I was able to e-mail the customer 1 second after this came in 

@Fabian, Here's the error message received at our end while trying to deliver the emails:

550 5.7.1 <recipientemail>: Recipient address rejected: temporarily blocked because of previous errors - retrying too fast. penalty: 30 seconds x 0 retries.


We've cleared the bounced logs and so you can now try sending the emails to the customer.


@Joel, Do you have a ticket number that I can use to track your request?


Cheers!

Here we go: Ticket#3136446

@Joel, I'm unable to locate the ticket using the ID - not sure why. Would it be possible for you to send us a new ticket with the requester information? I can assure you a quicker turnaround time. 


Cheers!

Hi,

We are having the same problem with one customer.  Is there a solution for this?


Thanks!

@Antonio: I just glanced through your support ticket and it looks like a couple of emails that were sent got bounced out for some reason. Our email service provider makes a notice of email delivery failures and then soft blocks the email address if there are any. 


Cheers!

Hi,


we have the same porblem with one of our customer. He has two different E-Mails ans both are blocked.

Is there anything i can do?


Thanks.

Hi,


We also encountered the same problem. Sometimes it is sent successfully, sometimes we encounter this bounce email.


Thanks ahead.

eml
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eml
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