Additions for the Analytics module
glad to see the analytics module live, but i have a few improvements already.
- Its not possible to export to XLS directly, and when scheduled only PDF is available. would be nice if the xls function comes back.
- Its not possible to change/edit the colors of the graphs. sometime you want a specific graph to pop out a bit, but now they all look the same.
- for a better view on what happens year round, a lot of our current reports show the data of the previous year(s) as well. this is easy to do trend analysis with. at the moment, when creating a widget to show tickets since 2017 it adds up the tickets for January 2017 and 2018. sow the first few months in this overview look very busy.
- it would be nice to create an widget with a line graph that show in 2 lines the amount of ticket received by an group and resolved. to easily see the performance of a group based in throughput of ticket. now i need to create 2 widgets for this.
1 person likes this idea
I'd really be interested in being able to customise the colour scheme to really make these widgets stand out.
It would also be super useful if I could pull a report on tabulated data and export it into xls or csv.