Solved

Unable to login after activating my account

I am unable to login even after activating my account through the link that you emailed me.


My freshdesk URL is: https://madevfxhelp.freshdesk.com


1 person has this problem

Hello Haridas,


Quickly glanced through your support ticket and it looks like the link that you'd received was the activation link for your access @ the freshdesk support portal ie. https://support.freshdesk.com.

Your account - https://madevfxhelp.freshdesk.com/ has been suspended due to the fact that the trial period is over. Would you like to chat with your account manager?


Cheers!

Yes. Because, I want to continue as free member

Hello,


If the account is downgraded to the free plan (the trial starts on the Estate plan with advanced features), you'd lose quite a few features and customisations. You can see the feature differences across the plans here. Do you still wish to proceed with the switch?


Cheers!

Yes. I want to switch. Please activate my account as a free member

Hello,


The account has been re-activated and sprout plan subscribed. 


Cheers!

I have tried to login now, but its still showing your account is temporarily blocked

my problem is not solved yet

Hello,


Can you please refresh the screen and see if you're able to access the account now?


Cheers!

I have activated my account but I cannot find ANYWHERE where I can click to go to my acct so I can see my pending transactions and I don't want the Trial acct ..I want the FREE site

@Leatha, You can login to your helpdesk (ronnienleatha1962.freshdesk.com) and choose the plan in the Admin -> Plans and Billing section.


Cheers!

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