NOT WORKING: Use "Reply-to" email address to create requester contacts
Use "Reply-to" email address to create requester contacts
Is not working. We have it enabled for a long time and never had an issue, and now it is not using the "reply-to" email but just our support email where the emails come through a form.
Please help to fix this.
2 people have this problem
Same issue here.
This bug seem to happen with our new email parsing method. We've now rolled back to the old method of parsing emails and the tickets should be created with the Reply-To email address as expected.
Please drop a note here if you're still seeing any anomaly with this feature.