Solved

NOT WORKING: Use "Reply-to" email address to create requester contacts

The feature 


Use "Reply-to" email address to create requester contacts


Is not working. We have it enabled for a long time and never had an issue, and now it is not using the "reply-to" email but just our support email where the emails come through a form.


Please help to fix this. 


2 people have this problem

Same issue here.

same here

Hello,


This bug seem to happen with our new email parsing method. We've now rolled back to the old method of parsing emails and the tickets should be created with the Reply-To email address as expected.


Please drop a note here if you're still seeing any anomaly with this feature.


Cheers!

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