Merge ticket button and Archievement Page link doesn't work for my Agents.
Tried with Google Chrome and Mozilla Firefox.
Can you please open the browser console and see if there are any error messages that you can spot w.r.t Merge? If yes, Can you help us with the X-Request ID of the failed request so that we can check the logs? You'd find the X-request ID in the Network tab in the console.
Got these screens on respective pages, but not the X-Request ID, where I can find it?