Editor Bug

The editor (for tickets and forwarded tickets) has been another sore spot with us.


When we forward an email into Freshdesk and it creates the ticket - the body of the ticket (the original email) gets a BUNCH of <CR> or Line returns added to it. For example, if the ticket was 3 sentences - when we forward it into Freshdesk it often becomes 9 lines (with one or two returns between each sentence) - it's sometimes funny - as you start to see peoples email signatures go from 5 lines to 15 lines in the ticket.


Similar - if we copy and paste a ticket from an email into the Freshdesk web UI editor - we'll see something similar (not quite the same). Here we'll see Freshdesk randomly decide to take spaces between words. So while the line returns work fine doing it this way - the fact that a bunch of words are not misspelled (since they've been combined) becomes very annoying.


Bottom line - we have no reliable way of bringing an email sent directly to a rep into Freshdesk without having to manipulate it quite a bit.


Can you please look at BOTH of these issues and fix them? Thank you,

Shawn



1 person has this problem

STrange that this has not response and no solution after all this time.  This is an important part of the system that is used daily and should be fixed.

I guess nobody reads this.

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