Release Notes - 11 September 2018
- Change Lifecycle: Change lifecycle enables change managers to define and control the lifecycle of a change request as per their organization’s change management processes and remain compliant. Do check this article to know more - https://support.freshservice.com/support/solutions/articles/236100-manage-your-change-processes-with-change-lifecycle
Google Drive app: Using this app, both agents and end users can now link files from their Google Drive accounts to provide more context.
- Contract Hour Manager app: This app enables service desk agents to track the time spent on their tickets against the numbers of hours purchased by a customer through their contract.
- Fixed an issue (only on Mozilla Firefox) where agents received a 500 error when creating contracts through the contract was created successfully.
Anyone got the Contract Hour Mgr app working ?
After installation and set up of the required fields, the dropdown for Department isn't populating so can't add entries....
Pete, can you check if the API key and domain that you have provided is correct? I got it to work without any issues.
Mohana, have copied and pasted them in and still nothing. What site address do we use ?
"http://" required ?
or my vanity URL -
Pete, if your url is mydomain.freshservice.com, please enter just mydomain in the subdomain field.