Say Hello and tell us what brings you here :)


Introduce yourself by telling us who you are and what brought you here. You can also add some pictures and share your interests to help people recognise you.

When you're done writing your intro, don't forget to read the guidelines to quickly understand what the community is all about.

Thanks for being a part of the Freshdesk community :)

9 people like this

I am here because i can't believe how Freshdesk 's team are not willing with the community. There's a lot of basic features that are not even planned.

• Bulk edit on search: I don't need to explain.

• Email delimiter: so the replies from costumer does not show quoted messages.

• Admin be able to edit all agent's profile details (picture, phone, title, etc...)

• Dynamic signatures, using data from agent's profile

• An option to run an automation for all tickets, not only the new ones.

I am very sad to see how you guys are not even trying to understand costumers needs. Looks like you don't have a project manager.


My name is Marco.

I'm responsable for helpdek platform for my employeer.

My english isn´t my strength but i'll try to make me understand.



I'm Kailey and I'm currently working as a live chat app agent. Looking forward to learn about Freshdesk and how it can provide a better user experience to our online visitors.

Hello, all! My name is Dave, and I'm a tech lead at Burbro. I look forward to learning more about Freshdesk and how it can help us with our customer service interactions. It's great to see such an active support community... That's usually a very good sign.


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hi, my coworker uses Freshdesk. I wish there was a way to go full-screen mode when adding a response to a patron,


thank you

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