Import old emails to Freshdesk

I've this problem: When I redirect my old mails from Apple Mail, I got the tickets in freshdesk from this mail history. But the timestamp is from now and not from the original mail.

How can I solve this?

Or how can I import old emails(not from gmail) in to freshdesk?


Thanks a lot!

Michael


6 people have this question
1 Comment

Hallo Michael,


hast du eine Lösung gefunden ?


Danke


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