Attachments can't upload

We've recently started having issues where agents can't attach files to emails in a ticket. The file shows up outlined in red with an option to retry. We've tried ensuring that the files aren't large, or zipping them if they are an unusual type, but in many instances we simply can't upload a jpg of 3 or 4mb. 

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That's so unfortunate. I'm not aware of any issue with the attachment uploader in recent times. If you're able to recreate the scenario again, would you be able to help us with the X-Request ID of the failing network request for us to debug this further? You can obtain this from the Console tab on your browser.


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