Freshdesk "ticket_activities" API discrepancy in export time

Hi Team,


API for exporting ticket_activities responds with -

1. "created_at": "27-10-2018",

2. "url": xxxxxxx


When we redirect to URL, it shows a metadata key-value as -


 "metadata": {

        "start_at": "27-10-2018 18:30:00 +0000",

        "end_at": "28-10-2018 18:29:59 +0000",

        "activities_count": xx

    }


I wish to know that how -


1. created_at is on 27-10 while the data captured is of 27-10 and 28-10 ?

2. Is metadata->start_at timestamp is in UTC ?

3. If (2) is true, then why the first response (created_at) timestamp is not in UTC ?

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