API - updating, posting ticket custom fields
For our freshdesk implementation we have two custom fields under tickets - a list of services and a list of projects, to which we correlate all of our tickets.
So for example I have 140 services in a dropdown and a 14 projects in the project dropdown, and I want to periodically add to these.
I can get the custom fields list using "freshdesk.com/api/v2/ticket_fields" and I can compare this list to my good database list of projects, and services, and determine what is missing in Freshdesk.
But I can't figure out what POST or PUT methods I can use to update/post new choices to my two ticket custom fields. I am not updating a specific ticket; I just want to add more choices to the two custom fields that are used by all tickets.
2 people have this question
So, is there a Solution yet? Have the same problem.
Want to update the field via API and in my opinion it is not possible.
Not with Text-Value nor with Dropdown-ID-Value
For everyone searching for the solution it´s something I found on stackoverflow after wasting some time trying to update my custom_fields into my ticket.
I don´t know if I am able to post external links but the solution is something like this:
Don´t use like mentioned in the api
You can search on Stackoverflow for the post: