Solved

Getting message: something went wrong while loading time logs

I have been getting this message every time I change the status of a ticket. Does anyone know what this means or how to fix it.?  I am new to Freshdesk and am still figuring my way around.


2 people have this problem

Same thing here - we're also getting tickets re-apprearing once they've been resolved and effectively resubmitting themselves about a day later. 

I am also getting this for the last 2 days when trying to reply to a ticket.

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@all, We had an issue for Sprout accounts on Friday, which we identified and fixed immediately.


Had an update to the Android app' on Saturday and all now seems fine.

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