Agent emails not being delivered

Certain agents emails are not being delivered.  E.g. when a ticket is assigned or private note added.

Other agents appear to be working.

I have tested this email account with internal and external emails which work.

1 Comment

Hello Paul,

Welcome to the Freshdesk community. We'd require more information about the agents and the notifications that aren't received by them. I have created a support ticket for you to troubleshoot this issue. One of our support heroes will get in touch with you shortly.


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