Agent emails not being delivered
Certain agents emails are not being delivered. E.g. when a ticket is assigned or private note added.
Other agents appear to be working.
I have tested this email account with internal and external emails which work.
Welcome to the Freshdesk community. We'd require more information about the agents and the notifications that aren't received by them. I have created a support ticket for you to troubleshoot this issue. One of our support heroes will get in touch with you shortly.