New agent does not get invitation

When I add a new agent the invitation mail is not sent...

Hello Ron,

Welcome to the Freshdesk community. I believe you got in touch with one of our support heroes to identify the root cause of this issue. It appears that we aren't allowed to send emails to your domain and the agent invites are getting bounced out.


I am having the same issue.  I have spent most of the day on chat with people.  Can someone help?

Hello Robert,

Are you still facing issues with your agents not receiving the Agent activation email? Can you please confirm if the email is not in the spam folder of your mailbox?

Please write to and one of support engineers will have the issue resolved for you.