Canned Forms, change in the ticket update API and a few bug fixes for the week - Release notes, January 11, 2019


  1. Canned Forms:

                    Get all the additional context you need to help you customers with the Canned Forms (now with a refreshing layout for customers). Canned Forms are now available in all accounts starting from the Blossom 2017 plan.  Give it a try and post your feedback on this thread.


  2. Changes to the 'Update a ticket' API:

                The 'Update a ticket' API now supports the update of ticket properties for tickets created through the Social channels ie. Facebook and Twitter.

Bug Fixes:

  1. Liquid error on the Customer portal:

            When the ticket has a dependant field that cannot be edited by the customer, the error 'Liquid error: undefined method `encrypted_field?' for #' shows up on accessing the ticket. Fixed now.

  2. 'View all tickets from the company' option:

            With the recent changes to the page styles and buttons, it wasn't clearly visible if the option 'View all tickets from the company' has been selected or not. Fixed now.

  3. Unable to stop the timer on a ticket:

            When a marketplace app is active on the page, the timer on a ticket didn't stop automatically on closing the ticket.  This issue seem to happen on random occasions but we've it covered now.

App marketplace:

  1. C-ZentrixConnect your C-Zentrix account with Freshdesk and manage all the customer calls right from Freshdesk. It also comes up with a single click to call option that makes it easier for the agents to initiate calls with your customers.



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