Solved

Backspace removes additional space after removing word

Hello,


I have an annoying issue where, when I delete a word using the backspace, the preceding space is also deleted.


The environment I am in is the description field, replying to or creating a new ticket. Please see the attached video.


Thanks,

Jason

mp4

43 people have this problem

same annoyance here! happened since today ...

Additional hint, when pressing [CTRL+Backspace] it deletes the whole word and keeps the preceding space as expected.

Can confirm this, we have the same issue. CTRL+backspace is simply not an option, you don't expect a space between words being removed when you remove the word (or just a few letters of it), because you made a typo. Please fix this, it's driving me insane!

Having the same issue, it is extremely frustrating.

Same issue - very annoying

Same here. Only in the Freshdesk ticket text windows. Doesn't occur here. 

We're experiencing this issue, too.  Noticed from today.

This is making my entire company want to scream and throw things. Especially since there's a slight lag on the deletion of the space, so sometimes you have already started typing the new word and have to actually go back and insert it.

Very annoying issue. Has been happening for a few days now. At first I thought it was a slight keyboard glitch but it seems that it is 100% reproducible each time for me. Using Chrome for Windows. 


Please refer to the small GIF below:

image

Absolutely an unacceptable change. I'd expect the Freshdesk ticket text window to behave like any and all other text fields. This change adds frustration and time when responding to client tickets, and is a downgrade to the overall Freshdesk experience. This is not a feature, this is a bug. Please revert this change asap.

Honestly, this seems like such a small deal but it is absolutely infuriating-- particularly when already stressing from handling a bunch of PEBKACs and ID10T issues.


Please make this stop ASAP!

@Mike Laurense
CTRL+Backspace is not meant to be a workaround. It's just a debugging hint for the devs at freshdesk, that other cases work as expected (preserving the space) in case they need an example of something working ;) 

Same here, raised with the support team, currently asking for an issue/bug ID number so it can be tracked. Will update. It's getting annoying though, I'm concerned that if it goes on too long it'll be a pain retraining my muscle memory to not add an extra space into replies.

"We have an internal processing for the bugs and once they are fixed, we do inform the customers of the updates."

Ah well, I tried. Fingers crossed it's fixed soon. If you raise this as an issue with support, please reference this thread, ta.