How to get the Reports through the API?

Hi, could you help us with the API, please? Is there any way how we could get the next data from the API or somehow else:

1)Average Resolution time

2)Resolved Tickets % (under the reports tab in FD)

3)Unresolved Tickets % (under the reports tab in FD)

4)Average Resolution time Split by type (Reports tab in FD ->Under Average Resolution time -> Average Resolution time Split by type)

 

And also we want to get:

1)Shortest Incident: This has to be taken from the Portal Data, the quickest incident in terms of resolution time.

2)Medium Incident: This has to be taken from the Portal Data, the medium time taken the incident in terms of resolution time.

3)Longest Incident: This has to be taken from the Portal Data, the longest time taken the incident in terms of resolution time.


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1 Comment

I am not impressed that there is no REPORTS API. You can always keep API limits if thats the concern, but not having Reports API is a pain...


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