Making Solutions Available to Certain Unrelated Individuals
As we increase the number of published Solutions, there are more scenarios where I want certain unrelated individuals to have access to certain Solutions articles. For example, we have about 6 people of varying departments who utilize an online conference call service. I don't want all my users to have access to this article, just those 6 individuals. I can't use Requester Groups because there isn't a criteria that those 6 all have in common.
If possible, provide a way for individual users to be assigned visibility to Solutions, or create a new Group Type and allow that group to be assigned visibility to Solutions.
3 people like this idea
Hi Missy. I believe the only solution, until a better one is created, is by using Requester Groups. Here's what I suggest:
- Admin > User Fields. Create a 'New' field in the 'User Fields' that is relevant to the unique role you explained. Checkbox fields do not work in this case. For example, create dropdown menu titled, "Solutions-Conference", with Yes/No as options.
- Admin > Groups > Requester Groups. Create a 'New' requester group and select the user field you created in the previous step and choose the appropriate value.
- Apply the newly create requester group to the solutions 'Folder' in question.
I like this idea as well - would be great if you could somehow link it to Software or Assets. ie. Person A, B, and C have iPhones so the iPhone solution articles are available to them or Person C, D, and E have Astea software so all the Astea solutions articles are available.
It would result in a much less cluttered view and as it's connected to assets it would largely be self managed.