Agents are not being notified of new tickets via email

Hi,


It appears customers are opening tickets but agents do not receive a notification that a new ticket was opened.  I believe we have things configured correctly with email notifications activated for new tickets.


Thanks,


Paul


1 person has this problem

Under Email Notifications > Agent Notifications [tab] > verify 'Ticket Assigned to Agent' is activated


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Hi. I'm having this same issue where agents are not being notified when a new ticket is created and even when notes are added and specifically requested to notify the agent.

I have "New Ticket Created" and "Ticket Assigned to Agent" activated, and inside "New Ticket Created" notification I chose to notify two agents.



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