Agents are not being notified of new tickets via email


It appears customers are opening tickets but agents do not receive a notification that a new ticket was opened.  I believe we have things configured correctly with email notifications activated for new tickets.



1 person has this problem

Under Email Notifications > Agent Notifications [tab] > verify 'Ticket Assigned to Agent' is activated


Hi. I'm having this same issue where agents are not being notified when a new ticket is created and even when notes are added and specifically requested to notify the agent.

I have "New Ticket Created" and "Ticket Assigned to Agent" activated, and inside "New Ticket Created" notification I chose to notify two agents.



Login or Signup to post a comment