Group supervisor not getting e-mail notifications when clients respond
So the current problem that we are facing is that group supervisors are not getting e-mail notifications when clients respond (only agents).
Is there a way to CC a supervisor or another agent when adding new actions in Observer or supervisor rules?
All the options available are:
Send e-mail to agent, to group or to requester.
There is no option to Send e-mail to supervisor or another agent.