Changes to the ticket layout, few critical bug fixes for the week - Release notes, February 12, 2019
- New improved ticket page layout:
We've made a few changes to the ticket page based on the feedback we've received so far, related to the Mint experience. Head over to this topic and share any feedback you have :) We'd be happy to hear what you think of these changes and any improvements that we can make to improve the experience.
- Easily identify responded vs non-responded tickets from the ticket list:
With this change, it is now easier to identify the tickets that need your attention right from the ticket list page.
- Issue with copy-pasting tables from Excel/Google sheets:
When the tables were copy-pasted from an external source, the formatting wasn't retained and the borders on the table were lost. This has been fixed now.
- Using backspace to delete a word:
When an agent hits backspace to remove a word in a sentence (while writing a reply), it also removed the space between its preceding word. Fixed now.
- Unable to convert an occasional agent to a full time agent:
A recent breakage made it difficult for the admins to convert the agents' profile to a full time one on Freshdesk. Fixed.
- Splitting a reply on an Outbound email ticket:
Any response split from an Outbound email ticket will now be considered as created through email as opposed to an Outbound email, so that the customers don't get a copy of their own response.
- Unable to add notes from the customer portal:
We noticed that the notes added by users on the portal weren't getting updated on the tickets. We quickly identified the root cause and the fix has now been made.
I can confirm that this issue is not fixed.:
2. Using backspace to delete a word
I still have this happening to me. Also, pressing backspace may still also remove spaces between paragraphs. The editor looks better, but it still has many time-wasting issues.
@Gregg, Is it happening every time you hit the backspace button? Can you please share more information about your browser/OS configs so that we can run a quick test again?
Interestingly enough, I cannot replicate it this morning although I had been having issues for several days. I will be sure to keep an eye on it and let you know if it reappears.
It is intermittent and I cannot figure out what triggers it. It may have something to do with pasting text. Nonetheless, I still have the editor removing spaces between sentences and sometimes between paragraphs.
I have attached a video I took this morning. It shows my frustrating time trying to reply to a customer this morning.
I went to the classic Freshdesk and did the exact same thing and it worked perfectly! I generally like the look and feel of Mint, but it is unreliable and buggy. I find myself using the classic Freshdesk more and more.