Abandoned Call - FreshDesk

Hi I am new to Fresh desk & Fresh Caller 


As we have implemented Freshdesk recently  there are number of abandoned calls recorded in FreshDesk. This is not a surprise.


(a) How ever it appears that some of the callers got what the information they required from IVR messages & simply hang-up without ising hangup option.


Q1 : What are the scenarios where a call is recorded as abandoned? 

Q2 : does (a) above correct?

Q3 : If (a) is correct how do we seperate where caller is satisfied with IVR response & no follow up is required.


Thank you


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