Solved

Freshdesk does not load in Firefox

I cannot access the dashboard as well as any other links. There is just a message that an error has occured.


macOS Mojave 10.14.3

Firefox 65.0.1 64bit


Any help appreciated.


Thanks

Harald




1 person has this problem

What's the matter here?

Yes, I have issues with Freshdesk and Firefox also. Seems to be some HTTP>HTTPS redirection issues. Stuck in loops.

Doesn't happen in Chrome.



Same for me "

Yes, I have issues with Freshdesk and Firefox also. Seems to be some HTTP>HTTPS redirection issues. Stuck in loops.

Doesn't happen in Chrome."


But is does load in private mode


I'm using firefox 73 on a mac.

Hello everyone!


Sorry for not being active in this thread. 


I hope the issue is fixed. Since things worked fine in a private window, clearing the cache and cookies in the regular mode should have helped. Does this issue still persist despite clearing the cache-cookies?


If yes, please drop an email to support@freshdesk.com and we'll have it sorted for you.


Cheers!