Launching the new help widget - early access

Hi everyone,


We’re super excited to launch a new version (beta) of the feedback widget this week. With the new help widget, you can:


  • Embed a branded contact form on your website or product.
  • Show solution articles wherever your users are.
  • Optimize for deflection, by guiding users to solution articles before they reach out to you.




And that’s not all. Beyond just a simple contact form, the new widget can actually help you understand when your customers are frustrated. 


For instance, if a button on your site isn’t working, and a customer is clicking on it many times hoping it’d work, the widget can popup and ask if they need help. We’re also planning to add more signals to determine if customers are frustrated on your website (like, when they scroll up and down a couple of times, clearly looking for something). If you’ve got ideas on more signals we can add, we’d love to know!


Over time, this widget will evolve to support bots, and provide options for you to include other channels (like chat) as well.



If you'd like to give the beta a shot, please leave a comment below. Just so you know, when we enable the beta: 

  • Your existing popup feedback widgets will continue to work, but you'll no longer be able to access the settings for it from Admin. 
  • Your existing embedded feedback widgets will work, and you'll be able to create new embedded widgets from a renamed section in Admin called Feedback form.


Shankar


19 people like this

We would love to be participating in this Beta!

@Wouter, enabled the help widget for your account :)


Cheers!

We've tried adding the widget onto our page through Google Tag Manager but it's giving us a 403 error not authorising us to call the script. Anyone able to help us out?

Yes please, sign me up for Beta testing

@aravind, I'm not seeing this feature in our account. Our account is jou****eb.freshdesk.com  . Can you check if you made it available? Or should I switch Freshdesk to English first?

Hi Martin,


Just reached out to you over email to troubleshoot this further.


Hi Sonia, 


Just enabled the widget in your account!

@Wouter, Can you please check now? I've added it to your account.


Cheers!

Yes, please. 

We are interested in testing the new beta version of the support widget. Thanks.

Can you sign us up for this as well, please? Thanks.

Is it possible, that you sign us up for this also? Thank you!

Please sign up Martian Productions for the beta.

sign us here


Hi Shankar!

Please include us (demoph.freshdesk.com) on the beta testing of the new widget feature.

Please add to our account. Thanks.

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