Launching the new help widget - early access

Hi everyone,


We’re super excited to launch a new version (beta) of the feedback widget this week. With the new help widget, you can:


  • Embed a branded contact form on your website or product.
  • Show solution articles wherever your users are.
  • Optimize for deflection, by guiding users to solution articles before they reach out to you.




And that’s not all. Beyond just a simple contact form, the new widget can actually help you understand when your customers are frustrated. 


For instance, if a button on your site isn’t working, and a customer is clicking on it many times hoping it’d work, the widget can popup and ask if they need help. We’re also planning to add more signals to determine if customers are frustrated on your website (like, when they scroll up and down a couple of times, clearly looking for something). If you’ve got ideas on more signals we can add, we’d love to know!


Over time, this widget will evolve to support bots, and provide options for you to include other channels (like chat) as well.



If you'd like to give the beta a shot, please leave a comment below. Just so you know, when we enable the beta: 

  • Your existing popup feedback widgets will continue to work, but you'll no longer be able to access the settings for it from Admin. 
  • Your existing embedded feedback widgets will work, and you'll be able to create new embedded widgets from a renamed section in Admin called Feedback form.


Shankar


19 people like this

Please let me join the beta ;)

Yes please, sign me up for Beta testing.

https://ablework.freshdesk.com

Please sign us up too!

Please enable for my account.

Hi Shankar, please sign me up as well for this beta

@Shankar Ganesh 

How can you make the widget dynamic so it stays in the bottom-right corner on every screen resolution?

Hi everyone, 


I've enabled the widget in your accounts. Please try it and tell me what you think about it :)


@Simon:


The widget supposed to stay in the bottom right corner irrespective of the screen resolution. Do you see something very different? Can you please send us screenshots and details about the screen resolution?

Hi Shankar, 

I'm sticking with the "old" widget as this new one does not feature other languages than English yet.

The problem with the "old" widget though, is that it does NOT stay in the bottom right corner irrespective of the screen resolution.

Please let me know how this can be fixed?

Hi, I'd like to get the new widget beta enabled please

Me too please.

Please sign me up.
I've been told its responsive and that you can change language if its only for a single language. 

I would like to have this on my site. Please let me know how to sign up.

Could you sign us up for beta please

How does this work? Can I get signed up? This would solve an issue I am having. Thank you. 


WIll

Hi there, I have the code added (via Google Tag Manager to one site, and just within my Help Centre pasted into the Page Layout liquid code as another test) but it doesn't show up. I've turned off adblocking, but to no avail. Anyone else having trouble with it?

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