[Bug] Searching for a contact on the New Ticket page doesn't search custom fields
If you search for a contact on the Contacts page, it will search in custom fields.
However, if you search for a contact on the New Ticket page, it will not return any results.
This seems like a clear bug in the system.
We use custom fields to identify company branches for one of our customers. Right now, if we need to create a ticket and don't know the name of the specific contact for that branch, we have to:
- Go to the contacts page. 1 page load.
- Search for the contact by Branch ID. 1 page load.
- Click the new ticket button on the contact page. 1 page load.
Would like to pin the problem.
Actually even non custom fields like "Title", "Company" are not searched in "New Ticket" and "New e-mail" pages. At the same time searching by these fields in "Contacts" page works perfectly.
It seems quite logical to unify searching mechanism.